Business User Knowledgebase
You'll find all of our platform documentation here; from creating a new User to creating your first event.
- Upgrading Authentication Credentials to Commerce7 (June 3, 2024)
- Setting Up USAePay for Reservations
- Offering Complimentary Tickets
- Using Guest Lists & Integrated Partners to Apply Automated Ticketed Event Discounts
- Creating Promo Code URLs for Reservations
- Why Are Not All of My Experience Reviews Showing on Our Business Page?
- Reservation Discount Logic
- Using Promo Codes to Track Referral Bookings
- Best Practices | Marketing Tips for Promoting Guests to Book Wine Tasting Experiences
- After Booking a Reservation, What Automated Emails Are Sent to the Guest?
- Changing Reservation Status
- Guest Checkin (Admin Panel)
- Accidentally Checking in a Guest's Reservation
- Reservation Promo Code Report
- Delete or Remove Ticket Levels from a Ticketed Event
- Download or Export Contacts
- Change Ticket Will Call Location or Delivery Method
- WineDirect Data is Not Updating
- Frequently-asked Questions Link in Reservation Confirmation Email
- Refunding a Paid or Partially-paid Reservation
- Cancelling (aka Ending) a Ticketed Event
- Receiving Increased Bookings: The Power of Checking in Guests on CellarPass
- Managing the Email Address and Phone Number in Reservation Confirmation Emails
- Customizing the Reservation Review Invite Email
- Ticketed Event Reviews
- Exporting Daily Reservation Data
- Decline in SMS Message Delivery or SMS Messages Not Being Delivered
- Automated Add-On Discounts for Reservations
- Exporting Ticketed Event Attendee Lists
- Adding Reservations To Itinerary