Decline in SMS Message Delivery or SMS Messages Not Being Delivered

If you are seeing a decline in the deliverablility of your SMS messages, this is most likely do to a couple of different issues:

1. AL2P Brand/Company Registration is incomplete
2. AL2P Brand/Company Registration is invalid
3. Increased number of complaints

NOTE: To pass AL2P regulatory compliance, your website will be required to have a Date of Birth validation feature that asks for the visitor's Month, Date and Year of birth. Anything less than this will fail regulatory compliance.

We recommend submitting a ticket to our support portal with the following information as it's most likely issue #1.

1. Legal Business Name
2. EIN Number
3. Business Address
4. The Names of 2 Authorized Representatives to verify your company's identity.
   1. First Name
   2. Last Name
   3. Email Address
   4. Job Position
   5. Title
   6. Phone

If you feel concerned about sharing this information through a form, please contact our technical support team immediately at [phone].
 
The sooner this information is provided, the sooner we can get this verification process completed.