WineDirect Data is Not Updating

If you notice the data transfer from CellarPass to WineDirect is failing, there's a 99% chance that this is due to the credentials you have configured are no longer valid.

This is typically caused by the following:

1. Username is missing from CellarPass admin panel for WineDirect.
2. Password is missing from CellarPass admin panel for WineDirect.
3. Username provided no longer exists.
4. Username provided no longer has Webservices role.
5. Password provided has since changed.
6. Password provided has since expired.

FIXING CREDENTIAL ISSUES
The good news is that the solution is typically pretty easy. You will need admin-level access to WineDirect and CellarPass.

1. Log into CellarPass admin panel
2. Select Business.
3. Select Apps & Integrations.
4. Scroll down to WineDirect section.
5. Click the section to expand.
6. Click the Test Login button.
7. The system will use the current credentials (if available) and test the login. This will provide either a Success or Failed message.
8. If successful, then your data should be exchanging without issue.
9. If failed, you will need to update the Username and Password fields to credentials that work.
10. Then click Save.
11. Then click Test Login until your provided credentials are successful.