Change Ticket Will Call Location or Delivery Method

If a customer accidentally selects the wrong Delivery Method (Self Print vs Will Call) and would like to change it, you can as an admin can do this task by following these steps.

Changing Delivery Method or Will Call Location

1. Locate the Order in the Admin panel by searching it via Ticketing, Search.
2. Click on the Order Number to view the Ticket Order details.
3. Select More Actions from the top, right-hand side of the order.
4. Select Change Delivery Method from the menu.
5. Look for the Delivery Method column and click the dropdown menu. The options provided will only be the types of delivery methods and Will Locations available to the ticket level based on the ticket level's configuration. If you do not see alternative options, they are not available to this ticket level. You will need to make changes to the ticket level to correct this.
6. Once you have made the change to a ticket's delivery method, click Save. You can only make changes to one ticket at a time.

Resending Confirmation Email
We recommend resending the Confirmation email for the order so that the Ticket Buyer has the latest information regarding these changes.

1. If you just finished changing the delivery method, click the Back to Order button located at the top right.
2. From the More Actions menu, select Resend Receipt.
3. If you are resending to the original Ticket Buyer, simply click Send.
4. If you need to send to an alternative email address, select the checkbox Send to Alternative Email Address.
5. Enter the email address to which the email should be sent to. If you need to send to multiple emails, simply enter up to 3, separated by commas.
6. Then click Send.