Frequently-asked Questions Link in Reservation Confirmation Email

The CellarPass reservations confirmation email has a default FAQ link that would allow a guest to view some of your common FAQs. We provide a very simple feature to create and manage these articles, saving you and your staff time answering commonly-asked questions.

MANAGING FAQs
CellarPass provides several boilerplate articles that you can review and add to your account so that when a guest clinks on the FAQ link in their confirmation email, they can view them all. Once the articles are added to your account, you can modify or write your own.

NOTE: You must have Admin-level access to manage these articles.

ADDING ARTICLES

1. Log into the CellarPass admin panel
2. Click the Business link from the left-hand, main menu.
3. Select FAQ from the submenu.
4. Click the Add FAQ button located in the top right.
5. Select either Select from Library or Create Custom.
   1. Choosing Select from the Library will allow you to quick add some of the common FAQ articles we've provided to you as default.
   2. Selecting Custom allows you to write your own.
   3. Click the Active checkbox.
   4. Enter text for your Question.
   5. Enter text for your Answer.
   6. Click Save.
6. Review article. It's best to book a test reservation and confirm your link is working.

EDITING EXISTING ARTICLES

1. Log into the CellarPass admin panel
2. Click the Business link from the left-hand, main menu.
3. Select FAQ from the submenu.
4. Here you will see a list of your existing FAQ articles
5. Click on the Article name to edit.
6. Make your edits as needed.
7. Click Save.
8. Review article. It's best to book a test reservation and confirm your link is working.