CellarPass Platform Updated 8/24/24

Welcome to our latest platform update!

We're excited to announce a comprehensive overhaul that brings forth numerous new features, enhancements, and bug fixes across the entire ecosystem.

These release notes aim to keep you informed about these updates and educate the benefits of the new features and improvements integrated into this release.

As is customary with all our release notes, we urge you to take a moment to peruse them and share the insights with your team members.

Updated 8/24/24 @4:08AM Pacific

RELEASE NOTES
This update included many new features designed to help you grow your business that we know you are going to be excited about.

2024 WEBSITE UPDATE
We have been working on a complete redesign of our entire website and at this time we are nearing the nd of our beta testing of our new website which is scheduled to be released in September 2024.

There will be times where we will implement some of those design changes into the current version as to allow a seamless transition to the new design. We will note those changes in future release notes.

NEW! AVIF IMAGE FORMATS FOR 2024
With the new website, we've been doing a lot of testing and research on ways to make our platform faster, more compatible and use less space. We've determined that after a couple of years of using the WebP format, we're moving away to favor the AVIF image format which has proven to create smaller files, making our site perform better, especially for mobile devices or if a poor internet connection is being used.

With our new upcoming design, we've also optimized the image uploader tools that is used to upload, crop and save out our preferred formats. This change will released into our admin panel as we get closer to official release date. All existing images will also be resized and saved in AVIF format, so existing images will not need to be replaced to meet the new specifications for the new website.

IMPROVED! TIME ZONE DECLARATIONS
To make it clear to guests purchasing tickets, this update replaces our commonly-used time zone abbreviations. For example, "PST" and "PDT" to spell out Pacific, Mountain, Central and Eastern.

ADMIN PANEL UPDATES

TICKETING
This release includes many new features, improvements, bug fixes and performance enhancements for Ticketing.

IMPROVED! TICKETING QUESTIONS
This release includes a completely redesigned integrated and capabilities for ticketed event questions.

1. We have expanded the number of questions from 3 to 6.

2. You can now determine if the Buyer or Ticketholder is presented with the question.

3. You now have the options for the types of questions:

• Short Text- requires buyer/ticketholder to input text for their answer.
• Dropdown- requires buyer/ticketholder to select from a list of choices. They can select one option.
• Multiple Choice- requires buyer/ticketholder to select from a list of choices. They can select more than one option.

Ticketholder questions and answers are available in the Ticket details view within an order. Ticketholder exports will now include the data related to standard and custom questions.

UPDATED! AUTOMATED TICKETING DISCOUNTS USING LISTS
The system will no longer display Lists that have been marked inactive when building an Automated Discount within ticketing using a List. Any inactive lists already selected will be removed when the discount is in edit mode. Learn more

NEW! TICKETED EVENT POLICY
For events where you may want ticket buyers to agree to additional terms & conditions to attend your events, we have introduced a new Event Policy feature. Learn more

NEW! AGE GROUPS
Along with existing methods of identifying the age of the Ticket buyer, we have added standardized Age Groups along with the existing Date of Birth and Age polling for Ticketholders. If enabled, this will require the Ticket buyer to select one of the following options:

• 18 – 24

• 25 – 34

• 35 – 44

• 45 – 54

• 55 – 64

• 65 or over

PRO TIP
As with all requirements, we strongly recommend you request the least amount of information as necessary to manage your guests. Studies have shown the more information you require and what information you require has adverse effects on ticket sales.

UPDATED! TICKET ORDER CONFIRMATION EMAIL
This release includes some small design modifications to reduce wrapping of ticket level name on the email receipt.

PASSPORT MANAGEMENT
Beyond the changes to Ticketing above that also apply to Passport events, you'll see that we've added new features that allow even more customization options.

NEW! DISPLAY SELECTED EVENT(S) FOR PASSPORTS WITH RESERVATIONS
This release includes a new feature where you can manually-select specific RSVP-based events to be mapped to your Hybrid Passport event. Go to Event Accessibility within your Ticketed event, scroll down to Display Selected Event(s) to find this new feature.

NEW! CALL TO ACTION BUTTON
You can now select whether "Buy Passport" or "Buy Tickets" is displayed on the event page to add tickets to their cart for checkout. Go to Event Accessibility within your Ticketed event, scroll down to CTA Button to find this new feature.

RESERVATIONS
This release includes improvements to the Reservation features

NEW! MUST CANCEL BY
At the time the guest books their reservation, we will now show a line of text that displays the date and time they must cancel by (If Cancellation policy allows). This is calculated based on the Cancellation Policy assigned to the RSVP-based experience.

If they are booking after the Cancellation policy is in effect, a line of text will make it clear that the guest cannot cancel the reservation once booked.

This same logic and text is also inserted into the Confirmation and Reminder emails.