CellarPass Platform Updated | 8/23/22

Hello and thanks again for being a valued CellarPass community member!

We completed another update to our admin panel today that continues on our theme of improving the user interface to be more in tune with the next generation of CellarPass.

We understand that every feature in our admin panel is important to you- it's our goal to continue to innovate and improve our platform that will make your team more efficient while providing a competitive advantage over others.

For the past few major updates, we've been making some substantial improvements to existing features, interfaces and introducing new features that we know you will enjoy using. Today is full of new features!

We also see that many of you love the fact that you can report tickets via email which is a fantastic convenience, but please be sure to provide some background information, including which business or property, guest-related details and include some screenshots and so forth as it will make it much faster for us to replicate the issue.

Yes, our release notes at times can be long and exhausting to read through, but we want to make sure you are fully aware of what's been changed, improved or introduced in each release as some are larger than others. To get the most out of your subscription, it will be worth your while to take a moment and scan through the notes below.

• $500 CAMPAIGN PROGRAM- We are awarding one lucky business $500 every month who posts public ticketed events that have at least a $10 ticket and have a capacity of 40 guests. The more events you post that meet this criteria, significantly increases your odds of winning every month!

UPDATED FEATURES

TICKETED EVENTS
For those that have enjoyed using our ticketed event platform for years, you'll be really happy with the set of improvements included in today's release:

• TICKET SALES (BACKOFFICE)- When selling tickets through our admin panel, the order total now automatically re-calculates if the number of tickets is changed or the ticket price is overridden.
  • If the credit card fails during a sale, Ticketholder data is no longer lost.
  • Credit cardholder name is automatically filled from ticketbuyer's first name and last name if matched via database.
    
    
• TICKET ORDER DETAILS- The ticket order details now shows a redesigned layout while providing more details with regards to the order's activity such as who created the order, email deliverability and more.
  • The Details button has been removed. You will now click on the Ticket Level name to view the ticketholder details and make registration changes.
     
• WILL CALL REPORT- We have revised the Will Call Report within the Event Dashboard to include all Will Call Locations whether there were tickets sold or not. This report can be exported into Excel.
  
  
• MANAGING WILL CALL LIMITS- This feature has been moved to a ticket level within a ticketed event. Simply edit a ticket level and select the "Manage" link to the right of the Will Call option.
  • You can now easily jump from one ticket level to another for managing the Will Call Limits using the dropdown menu at the top right while editing the Will Call Limits.
  • From this admin panel, you can also add additional Will Call Locations.
    
    
• CLONING TICKETED EVENTS- We have completely redesigned the flow of cloning a ticketed event.
   
• MORE ACTIONS- We've continued to reduce the number of buttons available on pages and have replaced it with a new More Actions menu that gives you more options than ever before.
  
  
• COMMUNICATIONS MANAGER- Did you know that you can easily sent out invitations to potential ticket buyers or to those that have already bought? We've completely re-written the Communications Manager which can be found behind the Envelope icon in Ticketing, Events. Follow the prompts to create your new message, select an audience, set your content and schedule for release and watch your ticket sales fly!
  • You can now more easily manage your lists from within the Communications Manager.

NEW FEATURES- TICKETING

• TICKETED EVENT CONTENT EDITOR
  Based on UX best practices and maintain design consistency across all of our ticketed events, we have removed many of the CMS features that were available in the Event Long description.
  
  
• DRAFT EVENT STATUS
  The system will now remind you that your event is not yet published. If you click on a link to the ticketed event that is not yet published, it will also show a warning message and provide no event details.
  • Always be sure to set your event to either Active- Private or Active- Public to allow others to purchase tickets to your events.
    
    
• CUSTOM MESSAGING
  We have included vast improvements and new features in this release. It's important that you review this entire section and the admin panel interface before implementing into your event. As always, we recommend testing these changes BEFORE an event is published so you are aware of what each message is used for.
  
  
  • ORDER SPECIAL INSTRUCTIONS- You can now display a custom message at the opt of the page after a visitor has added tickets to their cart.
    
    
  • ORDER CONFIRMATION MESSAGE- You can now display a custom message at the opt of the page after a visitor has purchased their tickets.
    
    
  • ORDER CONFIRMATION EMAIL- You can now display a custom message in your Ticket Sales Receipt by including the [[BusinessMessage]] tag where you would like this message to be displayed.
    
    
• TICKET-LEVEL CUSTOM MESSAGE- You can now include a custom message within the Ticket Sales Receipt message that can be customized at a per ticket level. For every ticket level, you can create a custom message that will be included in the [[tickets]] tag within the Ticket Sales Receipt.
  
  
• TICKETHOLDER CAPTURE CAPABILITY- In previous versions, you could capture more ticketholder information after the ticket purchase, now you can capture the same information information during the initial purchase.
  
  
• TICKETHOLDER QUESTIONS- You can now create up to 3 custom questions for capture; multiple choice or fill-in answers. Answers to questions can be found at the details of a ticket within an order or by exporting out the Ticket Data.
  
  
• TICKET CANCELLATION POLICY- You can now select from a number of pre-built cancellation policies for a ticket order. This displayed on the right-hand side of the Event page on our website and is included in the Ticket Sales Receipt and is on each printed ticket. If you select "Case by Case", this will not be shown as such. This will show No Refunds, No Transfers allowing you to make a case-by-case decision whether to refund or void tickets.
  
  
• TICKETED EVENT IMAGES- We have re-written the image uploader system for both the Event Listing Image and the Event Banner Image. You may still encounter local caching within your browser, but once a new image is uploaded to the browser, our servers clear the cache of the image file. Force refreshing your browser should allow you to see the updated image more consistently.
  
  
  • You can no longer publish an event if you are missing the event banner or event listing images.
    
    
• PUBLISHED TICKETED EVENT NOTIFICATION- The email address used for the Event Organizer email (Event Details panel) will now receive a "Event Published" email providing additional tips & tricks to making sure your event is a major success.
  
  
• HOW DID YOU HEAR (HDYH) REPORT-  If you use this feature on a ticketed event, you'll be pleased that we have re-written the report that includes a redesign which now includes all available options provided to ticket buyers and the count for each choice, whether they were selected or not. 
  • Go to the Event Dashboard for a selected event, then scroll down to find the HDYH tab which is located to the right of the Abandoned Cart report.
  • ADMIN DASHBOARD-  We are beginning to turn our attention to Reports and Dashboards. In today's release, we have simplified the Reservations & Ticketing Dashboards displayed on the Admin Dashboard page. 
    
    
• DISPLAYING TICKETED EVENTS ON CELLARPASS.COM- We have completely re-written the code that displays ticketed events throughout our website and loads 6-7x faster than before.

RESERVATIONS
We continue to make improvements to our reservations features.

• SAVE BUTTON- You will notice that we've changed the "Complete Reservation" button when modifying an existing reservation to 'Save Reservation" so that it's clear that this simply editing, not submitting a new booking.
• MAX CAPACITY FEATURE- If you are using floor plans to control capacity, you will no longer be able to set a Max Capacity than the sum of all available seats set as "Online" mode on the associated floor plans to the event.
  
  
• RESCHEDULE BUTTON- We have replaced the "Reschedule" button from the Modifying Reservations page and now you can reschedule by either clicking the Date or the Event Name.
  
  
• COMMERCE7 PAYMENTS- Since C7 Payments does not provide any support for CellarPass to process a credit card, we have removed all deposit policies where the system would be setup to do so.
  
  
• SOLID & SIMPLIFIED BUTTON BOOKING WIDGET- We have officially ended support for the "button"-style widget. This was in response to simplifying the number of options that we have to continue to maintain ADA compliance.
  • If you are using either the Simple or Solid Button booking widgets, we recommend that you replace this code immediately and use the Text Link for Online Reservations option for ease of use.
     

GENERAL IMPROVEMENTS
We continue to go through the entire admin panel making improvements and introducing new features.
 

• ADMIN DASHBOARD-  We are beginning to turn our attention to Reports and Dashboards. In today's release, we have simplified the Reservations & Ticketing Dashboards displayed on the Admin Dashboard page. 
  
  • We are adding other new reports which will become available in a near-future release.
    
    
• OPT-IN MARKETING EMAILS- When guests book on our website, you can ask them to be added to your mailing lists. When they opt-in, their email address will appear in the new Opt-in Marketing report which is available in Opted-In Contacts within the Reports section.
   
• BUSINESS PAGE URL-  You can now easily find your Business Profile URL by going to Marketing, then selecting Site & Menu. The Business Page URL will be located in the top, right-hand corner of the page.
  
  
• MONTHLY ACTIVTY REPORTS (RESERVATIONS)-  We have significantly expanded on this report to include a pie chart and grid that provides more details about where the reservation was booked (Backoffice, Widget, TablePro, Guest Link Pro, Referral, etc)