Transaction Not Found Error | Payment Processing

If you receive an error from your payment stating "Transaction Not Found" or "Transaction Missing" from you payment processor, this will be an issue you will have to address directly with your payment gateway company.

This is typically caused when you charge a credit card, then months later attempt to credit their account. When you speak to their customer service, they will most likely help you understand the limits of the difference as to when you charged a customer's card and when you can credit them back. Most payment gateways have a 30-day limit, while others allow up to 70 days and why it's best to contact them to learn more and how you can credit the customer's card another way.