CellarPass Platform Updated 7/13/22

Hello and thanks again for being a valued CellarPass community member!

We completed another update to our admin panel today that continues on our theme of improving the user interface to be more in tune with the next generation of CellarPass.

We understand that every feature in our admin panel is important to you- it's our goal to continue to innovate and improve our platform that will make your team more efficient while providing a competitive advantage over others.

For the past few major updates, we've been making some substantial improvements to existing features, interfaces and introducing new features that we know you will enjoy using. Today is full of new features!

We also see that many of you love the fact that you can report tickets via email which is a fantastic convenience, but please be sure to provide some background information, including which business or property, guest-related details and include some screenshots and so forth as it will make it much faster for us to replicate the issue.

Yes, our release notes at times can be long and exhausting to read through, but we want to make sure you are fully aware of what's been changed, improved or introduced in each release as some are larger than others. To get the most out of your subscription, it will be worth your while to take a moment and scan through the notes below.
 

UPDATED FEATURES

TICKETED EVENTS
For those that have enjoyed using our ticketed event platform for years, you'll be really happy with the set of improvements included in today's release:

• SALES TAX- Sales tax configuration has been centralized into one place in the updated panel called Taxes, Fees & Payout in the Event Editor view. You will no longer manage the sales tax configuration on the ticket level Advanced details. It will be all managed in one new admin panel feature that makes this easier than ever. Don't panic, you can still enable or disable your sales tax configuration on a per ticket level by using this new feature.
   
• REFUND POLICY- A new feature in this release will allow you to display your refund policy for the first time. There's now a list of pre-set refund policies to choose from. Anything from  "No Refunds" to "24 Hours Before Event Starts". The default "No Refunds" has been set on all events and cannot be changed once the first ticket has been sold. NOTE: We will be expanding on this feature in a near-future update, so stay tuned.
   
• MORE ACTIONS- We started this trend in our admin panel with the last release and will continue to consolidate many of our buttons into this new menu style. This has been applied to the admin panel when view the ticket confirmation page or order details page. We have improved many of the other ticketed event-related screens and reports which have also received more use of the More Actions menu to reduce page clutter and quicker access to the other parts of the event editor.
   
• REQUIRED FIELDS- This release changes the requirements on First Name and Last Name on all ticket purchases, which makes these two fields no longer optional. This is to move towards the industry standard and to make guest lists more accurate. With this change, you will no longer see the option to enable/disable the requirement for these two contact fields.
   
• BANNER IMAGE & EVENT LISTING IMAGE- This update now enforces the requirement to upload a banner image and an event listing image to Publish your event. This is to ensure our default images are no longer used and you are using your own marketing images to stand apart from the other events published in our marketplace.
   
• TICKET LEVEL CAPACITY- Due to the abuse of our marketplace, you can no longer add a ticket level with "0" capacity. The system will prevent you from publishing or saving the event. If you need to stop ticket sales, simply change the Ticket Sales End Date to a date in the past and click Save.
   
• PARTICIPATING PROPERTIES- Passport event organizers will be pleased to see that we've completely re-written the Participating Properties selector.
   
• ESTIMATED BUYER TOTAL- You can now see the total ticket cost, including any applicable gratuity, sales tax, service fees and CC processing fees which is calculated based on how you have chosen to handle ticketing service fees. This value is displayed directly below the ticket price. Clicking on the Buyer Total value will provide details of the applicable fees and total cost to the ticket buyer or you as a host.
   
• WILL CALL LIMITS- We have completely rewritten the Will Call Limits system that allows you to place a limit on the number of tickets that can be sold for each Will Call Location at a per ticket level. This is an ideal alternative to using reservations for passport events. When you set limits, you will also now be able to see the total number of tickets sold (and are valid) for each Will Call Location on a per ticket level.
   
• TICKETED EVENT DASHBOARD- One of our ongoing projects is redesigning and optimizing the Events Dashboard screen. We've not only made it easier to get to from different pages, but we've begun redesigning it which will continue over the next month. Today's release allows you to export the details of Will Call ticket sales by ticket level and location.
   
• RESPONSIVE CHECK-IN SCREEN- We have eliminated the requirement to log in separately into our web-based check-in system that works for both Reservations and Ticketed Events. Simply go to the list of Ticketed Events and select the Check-in button for the event you wish to manage and the system will automatically log you in, negating the need to enter the Guest Link Pro credentials.
   
• $500 CAMPAIGN PROGRAM- We are awarding one lucky business $500 every month who posts public ticketed events that have at least a $10 ticket and have a capacity of 40 guests. The more events you post that meet this criteria, significantly increases your odds of winning every month!
   

RESERVATIONS
For those that have enjoyed using our reservation platform for years, you'll be really happy with the set of improvements included in today's release:

• RESERVATION BOOKING SCREEN- You'll be pleased to see that we've made some design improvements to this screen. We've better organized the Guest Information section at the bottom and have added the guest's last visit date. Clicking on the "View" link will show you the guest's Reservation details screen. NOTE: This feature requires guests to be checked-into work properly.
   
• RESENDING CONFIRMATIONS (OR CANCELLATION EMAILS)- We have removed the "Resend" button from the left-hand side of the Reservation details screen and is now available in the More Actions dropdown menu. Once a reservation has been cancelled, you can resend the Cancellation message.
   
• RESERVATION DETAILS SCREEN- We have implemented the "More Actions" menu into this screen, removing the Re-send button for re-sending the Confirmation Email or Cancellation Email. This will now be found in the More Actions menu on the top, right-hand of the screen. You will notice that we have redesigned the interface to reduce the clutter of buttons; so to add a discount, simply click the $0.00 in the discount column. We have also redesigned the Reservation status to be more obvious when you load the details screen.
   
• CANCELLING RESERVATIONS- We've continued to simply the number of buttons on the Reservation details screen. To Cancel a reservation, select "Cancel Booking" from the More Actions button.
   
• SYNC RESERVATION- Need to sync just a single reservation? It's even easier now by selecting it from the More Actions on the Reservation details screen.
   
• REMINDER EMAIL- Did you know you can now add a custom message to the reservation reminder email that is sent out 24 hours prior to the guest's expected arrival? Go to Business > Notifications > System RSVP Reminder. Enter your message in the Business Message section and click Save.
   
• REVIEW INVITE EMAIL- Did you know you can now add a custom message to the reservation reminder email that is sent out 24 hours prior to the guest's expected arrival? Go to Business > Notifications >System Review Invite- RSVP. Enter your message in the Business Message section and click Save.
   
• PRIVATE RESERVATIONS CANCELLATION POLICY- We've been making many improvements to private bookings. Today's release you can set the default Cancellation Policy from your available options. Last update allowed you to set the default Confirmation email. Go to Business  > Apps & Integrations and locate the Private Reservation Bookings section on this page. Be sure to click Save button to save your changes.
   
• DEPOSIT POLICY NAME CHANGES- To be more clear to guests, we have changed "Collect from Guest" to become "Collect Upon Arrival" and "Collect from Guest- Require CC" to "Collect Upon Arrival- Require CC".
   

OTHER IMPROVEMENTS
We continue to go through the entire admin panel making improvements.
 

• RESERVATION CONFIRMATION EMAIL- You can no longer enter an email address to be notified unless it's a confirmed User email address. Meaning the email address you are entering to be notified, must also be a CellarPass User account. This is to avoid misspellings and alerting emails that do not have access to our platform.
   
• DELETING LOCATIONS-  If you have Locations that are no longer used for inactive Reservation-based events, or Ticketed Events, you can now delete unused Locations. Simply edit the Location and if the Location is found to not be in use anymore, you can click the red Delete button found in the top, right-hand corner of the Location editor.
  
  If there are still active events that depend on this Location, a list to the right-hand side will show the list of Active events that is preventing you from deleting the Location. Simply remove the association of the Location to the event by editing the event and clicking Save. Then you will be able to delete the Location.