For Guests that have no prior Reservation that can be seated immediately, we recommend assigning them to a Table using the Walk-In Guest method. To set this up for the first time, we recommend you complete the following steps, on each iPad specifically.
Configuring Walk-in Settings (Table Pro App)
- Open the Table Pro app.
- Click the "Settings" icon in the top, right-hand corner. This looks like a gear.
- On the left-hand side, you'll see the Settings options.
- Select the Walk-In option.
- The available Walk-In options are displayed on the right-hand side.
- Leave the Last Name checkbox enabled
- In the Default Walk-In Guest area, we recommend that you fill in some generic information that will allow you to expedite walk-in Guests.
- Enter a generic First Name, like "Walk In"
- Enter a generic Last Name, like "Guest"
- Enter a generic email address, like "walkin@cellarpass.com" or your own domain name.
- Enter your company's phone number.
Now that you have the default Settings configured, we can now show you how to seat a walk-in Guest.
- Click the "home" button (looks like a house) in the top, main navigation in the Table Pro app.
- Now select the Location you wish to seat the Guest. You can select different Locations by clicking the tabs in the bottom of the Table Pro app.
- Locate an available Table within the selected Location.
- Double-click the available Table.
- Enter the total number of Guests in the Party. If there's Party size is larger than the first Table selected, just increase the number of Guests in this screen.
- Click "Next".
- This form allows you to add more information about the Party such as Wait List Notes. Complete as necessary.
- Once you are ready to seat the Party, click the Assign Table(s) button at the bottom of the screen.
NOTE: If your Party size is larger than the first Table selected, the app will allow you to select more Tables to assign to the Party needed based on the total Guest count selected in Step 2.
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