This article is designed to help you better understand how payouts for ticketed events are processed.
What Forms of Payment Can I Accept for Ticket Sales?
For added convenience, you may elect to use several different forms of payment when you sell tickets; credit card, cash and check. The default payment format is the CellarPass payment gateway. If you plan on accepting cash or check for tickets, this will first need to be enabled on a per event basis and is only available for ticket sales completed through Guest Link or the CellarPass backoffice. If you are planning on operating a larger event where you will need funds deposited into your account frequently, we recommend switching the ticketing payment processor to Stripe Connect.
To enable Cash or Check as an alternative payment type:
1. Log into the CellarPass admin panel by going to https://www.cellarpass.com/manage
2. In the left-hand menu, select Ticketing.
3. From the Events submenu, select Events
4. Locate the Event you wish to modify and select the Name of the event in blue to the left.
5. Once you are in the Event Editor, click the Fees & Payout tab.
6. Near the top of the page, check the boxes for Accept Check Payment to accept payment by Check. To accept Cash as payment, click the checkbox to the left of Accept Cash Payment.
7. Click the Save button.
How Are Payouts Calculated?
Depending on the form of payout selected when you created your Event (check by mail or ACH), CellarPass will then send you the funds for amount of all tickets sold, minus any refunds or credits, minus the per ticket fee(s), transaction fee and credit card processing fees. If sales tax is calculated, this will be included in your payout and it's your responsibility to remit those monies to the appropriate tax agency.
If you have accepted Check or Cash for any ticket sales, the value of the ticket will not be reimbursed. Applicable service fees for these transactions will be deducted from your payout.
When Will I Receive My Payout?
Now that you have determined the payment types that will be accepted, this is all factored into the payout of the event which will take place 5 days after the Event End Date set on the Event.
For example, if your event ends on a Sunday, your payout will be processed on the following Friday. For faster receipt of funds, we recommend that when you first setup your ticketed event, you select the ACH option (direct deposit) and enter your bank account information correctly.
NOTE: We are not responsible for entering incorrect banking-related information or bank transfer delays. We recommend that you verify your banking (routing & account information) prior to publishing your event as it cannot be changed once published.
If you have elected to use Stripe Connect as your payment processor, please contact their customer service for how funds are deposited to your merchant account as that is out of CellarPass' control.
Revised 7/10/24
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