Using Stripe Connect for Processing Payments (Ticketing)

As of April 1 2023, CellarPass no longer allows Stripe to be used for ticketed events.

CellarPass provides you the option to use your Stripe Connect account as a credit card processor for ticketed events.

This article covers the steps required to utilize your Stripe Connect account with ticket events on CellarPass. It's important that you follow each step precisely or you will no doubt run into problems. Please note that once you have started selling tickets, you cannot switch the payment processing from CellarPass' payment gateway to Stripe. And once you switch to Stripe Connect as your payment processor, you will not be able to switch back to the CellarPass processor.

Step 1- Create and Configure Stripe Connect Account

1. Create a Stripe account by going to http://www.stripe.com and select the Create Account option.
2. Complete their form and become familiar with their admin panel.
3. In the Stripe admin panel. click the Developers menu on the left-hand side.
4. From the Developers sub-menu, select API Keys.
5. Before continuing, be sure your Stripe account is not in Test mode. This will be clear as the slider next to Viewing test data will be active.
6. Once you have confirmed your Stripe account is not in Test mode, look for the following:
   1. Publishable key
   2. Secret key
7. The next steps will walk you through connecting your Stripe account to the CellarPass platform.

Step 2-Submit a Support Ticket to CellarPass

1. So that we're aware that you are planning to use Stripe as your payment processor, we recommend that you submit a support ticket that includes the status of your Stripe Connect credit card processing account and when you plan on using Stripe as your processor.
2. If there's a specific event that you have built already (and have not yet sold tickets) please include the name of that event.

Step 3- Connecting Your Stripe Connect Account to CellarPass
Please note that you must have Admin-level access to CellarPass to continue.

1. Log into the CellarPass backoffice by going to http://www.cellarpass.com/manage
2. Select Business from the left-hand main menu.
3. Next, select Apps & Integrations from the submenu.
4. Scroll down until you find the section Available Payment Gateways (Ticketing)
5. Next, locate the Blue Connect with Stripe button. Click this button.
6. Follow the steps to connecting your Stripe Connect account. Once complete, move onto the next step.
7. Now, click the radio button to the left of the Stripe option. This will make the Stripe processor active for any NEW events. This will NOT connect Stripe to any EXISTING events created before this change.
8. Click the Save button in the top right to retain your settings.

Step 4- Selecting Stripe Connect as Processor
Once you have confirmed that your Stripe Connect account is "live" and ready to process transactions,you will need to configure your unpublished events to use Stripe as the processor.

1. Log into the CellarPass backoffice by going to http://www.cellarpass.com/manage
2. Select Ticketing from the left-hand main menu.
3. Next, select Events from the submenu.
4. Locate the Ticketed Event that has not processed any sales and click on the name of the event in blue to the left.
5. Next, click the Fees & Payout tab at the top.
6. Confirm that Stripe Connect has been set as your payment processor.
   1. If not, go back and re-connect Stripe outlined above. Absolutely make sure you click Save after connecting or this setting will not be retained.

Step 5- Testing Transactions with Stripe Connect
As with any major configuration change, be sure that you run several tests. Be sure that your Stripe Connect account is NOT in Test or Developer mode PRIOR to testing.

1.  Sell tickets using your own credit card and verify that it was processed correctly.
2. Complete a full refund or partial refund on one of your test orders, confirming it's working properly.
3. We recommend that you log into your Stripe admin panel and review the charges.
   1. Note that CellarPass automatically withdraws the ticketing service fees on each charge.
   2. Note that Stripe automatically withdraws their credit card processing fees on each charge before deposits sales proceeds.

Step 6- Troubleshooting Stripe Connect & Other Notes
If you run into payment processing issues during your initial tests, we recommend that you follow the steps above to make sure you have connected to Stripe correctly.

1. If you connect to Stripe AFTER sales for an event has already started, this event will have to be completed with the CellarPass payment processor as there's no way to switch over to Stripe in the middle of ticket sales.
2. If payment processing fails, we recommend you contact Stripe Connect customer service immediately as this could be an issue with your account setup.
3. If you have successfully processed charges in previous transactions and they are now failing, please contact Stripe for assistance.
4. If you have confirmed that your Stripe Connect account is in "Live" mode and you continue to have problems, we recommend you submit a CellarPass support ticket.