Refunding Credit Card Issues

If you encounter an error refunding a customer's credit card for any type of transaction, this is most likely their card has either expired, reported as stolen and/or has been replaced by a new number.

If you choose to refund a customer, the amount refunded will return to the attendee’s original payment method within 5-7 business days. If the refund goes to a customer's cancelled or expired credit card, the customer will need to to contact their bank or credit card company for assistance. 

In some cases, a refund may be declined by the bank due to an expired or canceled card. If you are unable to issue a refund, you will need to contact the attendee directly to make alternative refund arrangements.

Unfortunately when it comes to these errors, we cannot provide any further assistance.