Platform Updated 5/6/22

Today, we completed a minor upgrade to the CellarPass platform that allows provides significant improvements to optimizing reservations availability

Today, we completed a minor upgrade to our platform that includes significant improvements to optimizing our reservations availability through the backoffice, online and through our mobile apps.

RESERVATIONS

Maximum Booking Lead Time- NEW!
We've received some great feedback on this has significantly improved the ability to receive more bookings without worrying about staffing issues. Today's update continues to significantly improve the flexibility of this feature. 

NOTE: This value does not limit booking reservations through our admin panel or any of the CellarPass apps, such as Guest Link Pro or TablePro.

Limit Number of Reservations (Orders)- NEW!
Today's upgrade continues to provide optimizations for this feature we introduced just a few weeks ago. We are continuing to analyze the booking data and will be working on a few more improvements that we've already identified. 

NOTE: you can easily set the Auto Close feature to its original state by entering “1” in the Max Orders field.

Limit By Capacity- NEW!
You will notice that you can now disable the Limit By Capacity feature on the Reservation schedule. If you are a TablePro 2.x user, you can uncheck this box and allow the floor plans to ultimately control capacities.

NOTE: If you are on a different subscription level, we do not recommend disabling this unless you are using the “Limit By Max Orders” feature.

Technical Support Changes
We will be switching the software we use to manage support tickets to another platform this month that provides us more options to serve you, as well as more-easily find articles that can provide guidance that are related to your submitted ticket.

NOTE: If you ever need technical support, we urge you to submit a support ticket by going to https://www.cellarpass.com/support as we’ve found a few users continue to rely on submitting emails, which have been missed because they went into Junk folders. Submitting tickets or calling our Technical Support teams at [phone] is the best- and fastest way to get technical support 24/7/365.

SUGGESTIONS & FEEDBACK
Have a suggestion on how to improve a feature or would like to provide feedback? Many of the features you enjoy today are based on feedback from many of you. Give us a call [phone]. We'd love to hear from you!