Reservations Missing in TablePro and Guest Link Pro

If you recently made some changes to your locations or added some new locations, you'll probably notice that your reservations may be missing in Guest Link Pro or Table Pro. This is an easy fix.

If you ever make some significant changes to your Locations, rename them or add new ones, it's important that you understand that Table Pro and Guest Link Pro "group" reservations by Locations, specifically the Destination Name stored on the Location. The backoffice does not operate this way, therefore you will never encounter this issue and as designed to do so.

Should you make changes to your Locations, by either adding new locations or modifying the names, be very careful when modifying the Destination Name. To avoid this issue, you must use the exact same spelling in the Destination Name for these to group properly. We recommend copying & pasting the Destination Name into others (or new ones) to avoid this. We recommend that you make sure the "Event" checkbox and "TBL" is enabled on the Location as this will also cause issues.

Now if you do in fact have separate physical location, these recommendations do not apply except for making sure each property's name is the same in the Destination Name field for those to group properly. If you need to switch from one property to the other to view reservations, you will need to go into the app's Settings section and change the Location. Doing will show the reservations tied to the Locations mapped to those EventIDs.

To Review/Edit Locations (must have Admin-level Role Access

1. Log into CellarPass admin panel by going to https://www.cellarpass.com/manage
2. Select Settings from the left-hand menu.
3. Select Location Manager from the submenu.
4. Review the Destination Name column for incorrect names.
5. Click the Edit button to make changes to the Location.
6. Make the changes (we recommend copying & pasting the Destination Name from one Location to another to ensure same naming and spacing.
7. Click Save when done.
8. Load Guest Link Pro or Table Pro.
9. Clear the app's Cache (Settings, General, Clear Cache)
10. You should now see all of your "missing" reservations.

Review the Locations Settings in Table Pro or Guest Link Pro
If you have made any changes to Locations, such as adding or removing Locations, you will most likely have reservations tied to these locations missing in either app. This is because new Locations are not automatically added to the apps.

1. Launch either Table Pro or Guest Link Pro.
2. Select Settings from the main menu.
3. In the General section, look for the Filter by Location section.
4. Review any Locations that are NOT enabled, and enable them.
5. If you now locate the missing reservations, you are all set.

If this does NOT fix your issue, you most likely created a new Destination Name. Remember that the Destination Name field must be the same on all Locations as that's how both apps "group" the data for a Location. If you have even the slightest different, say a period in your Destination Name and not in another, the Locations will appear as a different property. Fixing this data is where you need to start. Once you have reviewed all your Locations and their Destination Names, clear the cache of the app and review again.

If this does NOT fix the issue, submit a technical support ticket immediately.