If your event has met the Event Max Capacity number, this is a hard limit which effects the sales of all tickets and wait list requests.
If you have met this capacity and would like to continue to collect guests on a wait list, here's the steps you will need to take.
- Edit the Capacity of each ticket level to match the quantity sold that is displayed directly to the left.
- Click the Save button as you modify each ticket level.
- Repeat this for every ticket level.
- Lastly, increase your Event Max Capacity level to the new max qty needed to collect the additional Wait List requests.
- Click Save.
Additional Notes About Ticketing Wait Lists
For a Wait List to be available to the potential attendee, you must also adjust your Ticket Sales End Date on each ticket level to be a date in the future as this also controls when a Wait List is available to be signed up.
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