Manually Syncing Guest Records to Commerce7

When CellarPass detects that a guest booking a reservation does not exist in Commerce7, it will attempt to create a new record immediately after booking.

However, there are times when Commmerce7 will reject our requests to create guest records at time of transaction. This could be anything from missing required data to their API limits being reached.

Manually Syncing Guests
The good news is that CellarPass provides a tool that will allow you to re-attempt these failed guest records. We recommend checking this at least once a week.

1. Log into CellarPass with Admin-level access.
2. Click Guests from the left-hand main menu.
3. Select Guest Sync.
4. A list of Guests that have not sync'd will be displayed.
5. Select the checkbox to the left for the records you would like to sync. We recommend that you do not select more than 10 records at a time or you will most likely get rejected by Commerce7.
6. From the More Actions menu at the top right, select Sync Guests.
7. This will start the synchronization process. After a few moments, the list will be updated and any guests that were successfully sync'd will be removed from the list. You will note that the total number of records remaining displayed in the bottom right will be reduced after successful sync's.
8. Repeat the steps until your queue is cleared.
9. If there's errors with specific records, this is mostly like because Commerce7 is reporting the following errors:
   1. Too many requests to sync within 1 minute. Wait a minute or two before attempting again.
   2. Missing First Name or Last Name
   3. Missing or invalid Address
   4. Missing or invalid Phone
   5. Missing or invalid email address