FAQ Feature for Ticketed Events

To make it easier for guests to see common answers to common questions about your ticketed event, we recommend using the Ticketing FAQ feature that is available within the ticketed event editor.

To use this feature, you will first write your FAQ articles or select any of the available articles we provide which you can modify after adding them to your FAQ Library. Once you have created your FAQ Library these articles will then appear to be selected within the ticketed event editor for your event.

To attendees, these will be displayed below the Event Description section on your event page.

Managing Your FAQ Library
You will first start by creating your own FAQ Library which can be done be either creating your own FAQs and/or select from any of the available we offer in the CellarPass FAQ Library. The purpose of the FAQ Library is for convenience of re-using the same articles for future events.

1. To create your FAQ Library, go to Ticketing, then select FAQ from the submenu.
2. This will show your account's FAQ Library which will store all of your FAQ articles.
3. Clicking on the FAQ Article will allow you to edit the question and answer.
4. If you make any edits to an FAQ Article, be sure to click Save to store those changes.
5. Clicking the Delete icon will remove the FAQ Article and remove it from any Ticketed events the article is assigned to.

Editing Existing FAQ Library Articles
You can add FAQ Articles to your Library by either creating custom ones you write yourself or select from any of the sample articles we provide.

1. Select Ticketing from the main menu.
2. Select FAQ from the submenu.
3. Click Add FAQ button located in the top right.
4. Next, select either Select from Library (these are the CellarPass sample FAQ Articles) or Create Custom.
5. Choosing Select from Library will display a list of standard FAQ articles that CellarPass provides.
6. Select the checkbox(es) to the left of the sample FAQ Articles you want added to your FAQ Library.
7. Next click the Add to FAQ will make copies of our standard FAQ articles and add them to your Library.
8. Once they have been added to your Library, you can edit them by clicking on the name of the article, make your changes, then click the Save button.
9. Selecting the Create Custom option will allow you to create and add your own article to your FAQ Library.
10. Click the Active checkbox.
11. Enter a Question for the FAQ Article.
12. Enter the Answer for the FAQ Article.
13. Then click the Save button.

Assigning FAQ Articles to Ticketed Event
Now that you've written your FAQ Articles, you can now assign them to each of your Ticketed events so that your attendees can view them on your event page.

1. Select Ticketing from the main menu.
2. Select Events from the submenu.
3. Locate the event and click the Event Name and select Event Details.
4. Scroll towards the bottom where the FAQ section is displayed on the details page.
5. Click the Add FAQ button.
6. Click the checkbox to the left of the FAQ Article from your FAQ Library which articles you would like to display.
7. Next, click the Add to FAQ to assign the article to your ticketed event.
8. Then click the Save button.
9. Preview your event by selecting the option from the More Actions menu located in the top-right of the event editor and select Preview Event.