Inserting Custom Messages into Reservation Confirmation & Cancellation Emails

You can easily insert custom messages into the Reservation Confirmation and Reservation Cancellation templates sent to your guests by adding your custom copy into your Reservation event.

NOTE: You must have admin-level access to our admin panel to make these changes.

1. Log into CellarPass.com by going to https://www.cellarpass.com/getstarted
2. Select Experiences.
3. Select Events.
4. Click on the Event Name you wish to add custom copy to.
5. Then select Event Details.
6. Scroll down to Confirmation Message or Cancellation Message. The copy you place into the Confirmation Message field will appear at the top portion of the Confirmation Message, whereas the copy you insert into the Cancellation Message will appear in the top portion of the Cancellation Message.
7. Click Save.

If you want to test this out and confirm your messages are being populated, we recommend you book some test reservations via the backoffice. Then cancel to receive the Cancellation message.

NOTE: The Confirmation Message will also be inserted into the Reminder Email that is sent 24 hours prior to the event date + time.