Ticketed Event Refunds Policy

When you create a ticketed event, you have the option to select an option with regards to your event's Refund Policy and as to who covers our service fees when an order is cancelled or a select number of tickets are cancelled within in an order.

You will find these options in the Tax, Fees & Payout section while editing a ticketed event. 

REFUND POLICY OPTIONS
When a customer is purchasing tickets online, the event page will display the following text based on the option you have selected:

1. No Refunds
2. Up to 24 hours before event starts
3. Up to 7 Days before event starts
4. Up to 30 days before event starts
5. On a case-by-case basis (No Refunds is shown to ticket buyer during checkout)

This configuration cannot be changed once you have sold your first ticket.

HANDLING SERVICE & CC PROCESSING FEES
CellarPass ticketing fees and CC processing fees are non-refundable.

When you first create your ticketed event, you can determine who pays our fees should an order be cancelled altogether or an order is modified and a select few tickets are voided. 

To offer the most flexibility, we provide you the option to choose who will pay our service fees as some events may pass these fees onto the ticketbuyer, but when it comes to refunds, you as a host may want the option to refund all their money and be charged our fees. 

1. Ticketbuyer Pays Fees
   The customer will not be refunded any service fees (if you elected to pass the fees originially).
   
   
2. Host Pays Fees
   In this case, if the Guest paid our service fees, you as a host will pay our fees. They will receive the amount of their tickets and any applicable service fees. The fees will be deducted from your final Payout.

This configuration cannot be changed once you have sold your first ticket.

*If you are using Stripe, there are no configurable options available to you, whether the ticket buyer paid the fee or the host paid the fee. Whomever originally paid the service fees will no be refunded.