It's important that you check guests in as there's an automated journey that is triggered when they are checked in. Seating guests helps you understand how many guests you had on property and quickly identify those that no-showed.
If a guest does not honor their reservation, it's equally important to marking them as a No Show.
We recommend reviewing all of your reservations at the end of the day to be sure they have either the Checked-In status or No-Show status.
SEATING GUESTS
Checking in guests using TablePro is extremely easy on your iPad device. There are two methods depending on whether you have configured the platform to auto-assign seating or you want to override the pre-assigned table.
SEATING GUESTS ON THEIR PRE-ASSIGNED TABLE
1. Click the Confirmed status tab on the bottom left of the screen.
2. Locate the Reservation that is to be seated.
3. Tap the Seat Party button to the right of the Reservation record.
4. Doing so will display a popup menu that allows you to check-in the Reservation as is with no modifications, or make modifications before you seat them. For example, if a Reservation was originally booked as a party of 5, but only 4 guests arrive, you can use this menu to instantly update their reservation to the correct number and seat them at their pre-assigned table.
5. Click Seat Party if you want to seat the party as is.
SEATING GUESTS ON DIFFERENT TABLE THAN PRE-ASSIGNED
1. Click the Confirmed status tab on the bottom left of the screen.
2. Locate the Reservation that is to be seated.
3. Tap and hold on the Reservation record. You will notice a red "party" icon will appear. Continue to hold down to drag and drop the party onto any available table. If you need to seat them on a different floor plan, first select the floor plan to be used, then tap, hold, drag and drop.
4. There's alternative approach to changing the table using the Seat Party menu. Clicking the Seat Party button on the reservation record you will want to choose Change Table Assignment and follow the prompts.
Note that once a reservation has been checked-in, it will appear in the Seated tab at the bottom, left side of the app.
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