My Admins Are Not Receiving Ticket Sales Notifications (Ticketing)

By default, Users do not automatically receive Admin Notifications when a ticket sale is processed. This is controlled strictly by the Ticket Sales Receipt templates themselves.

My Admins Are Not Receiving Ticket Sales Notifications (Ticketing)

PROBLEM: We've added new backoffice Users, but when we receive a ticket order, they are not receiving the Admin Notifications like the other staff members do.

SOLUTION: By default, Users do not automatically receive Admin Notifications when a ticket sale is processed. This is controlled strictly by the Ticket Sales Receipt templates themselves. And since customized Ticket Sales Receipts can be mapped to be triggered by different Ticket-based Events, it's important to review all of your templates when new Users are added and old Users are removed.

1. Log into CellarPass by going to http://www.cellarpass.com/manage
2. Click the "Business" main menu link.
3. Select 'Notifications' from the sub menu.
4. There will be a list of standard Confirmation, Cancellation and Ticket Sales receipt templates.
5. Click on the title of the Ticket Sales Receipt template you would like to edit, then select "Edit Template" to view the template.

6. Locate the "Internal Notification Email Address" field. This is the field that will store (up to 3 email addresses- separate by commas) to notify your Admins.

7. Click the "Save" button to retain your changes.

8. Repeat these steps for all Ticket Sales Receipt templates.

Note: If you need more than 3 email addresses on any template, we recommend that you contact your mailserver or IT group to set up an Alias which can be used as a single email account (such as [e-mail]) to then send to other email addresses.