Scanning Tickets and Credentials Using CellarPass Guest Link Pro

This article covers how to scan Tickets using the CellarPass native Guest Link app. Checking in tickets allows you to use post-event follow-ups and reports.

If you need assistance with downloading and installing Guest Link Pro, read this article first.

1. Now that you have downloaded and configured the CellarPass Guest Link Pro app for iOS or Android loaded and your credentials are good, you can start viewing upcoming Ticketed Events, view Guest Lists and so forth.
   
   
2. When first logging in, you'll be presented with a few options based on your account type; Ticketed Events, Passport Programs and Sell Tickets.
   
   
3. The Sell Tickets button is currently limited to iOS devices at this time.
   
   
4. Select "Ticketed Events"
   
   
5. This will show you a list of CURRENT EVENTS and UPCOMING EVENTS.
   
   
6. Current Events are deemed as today's date falls between an Event's [[EventStartDate]] and [[EventEndDate]].
   
   
7. Upcoming Events is deemed as an Event that has an EventStartDate that is in the future.
   
   
8. Select from the Current Events, the Event in which you would like to check-in Guests.
   
   
9. If your Event takes place at multiple venues, you'll be provided with a list of the Venue Check-in Locations. Select the one that determines where the device will physically be during the check-in process.
   
   
10. Note that selecting the wrong Location could lead bad Check-in data and/or potentially communicating to the App user that the Ticket or Passport is not valid for the Event.
    
    
11. Now that you have your Event selected, there's two options to choose from to scan Tickets.
    
    
12. Rapid Scan should be used if you plan on checking many guests that are cued-up in a line. This will leave the camera on "scan" mode indefinitely. Each Ticket scanned will provide a success or error message (audible sound is optional), stating whether the Ticket is valid or not.
    
    
13. Single Scan mode should be used when you just have to scan a single guest in. Once the Ticket has been recognized, the system will provide a success (or error) message, then return back to the Event's dashboard.
    
    
14. Once you have selected which scanning mode to use (Rapid or Single), aim your device's camera at the barcode on the printed Ticket, Fast Pass (in guest's mobile device) or custom printed credentials.
    
    
15. When the camera detects the Ticket's barcode, it will send the information to our servers and confirm whether the Ticket is valid or not. It will provide a clear success message when the Ticket is valid (and optional audible signal) and a distinct error message (and sound) if there's an error. The error message will provide more information about the issue.
    
    
16. Continue to scan Tickets if you are in Rapid Scan mode, or you'll have to click the Single Scan mode if you need to scan subsequent Tickets. 
    
    NOTE: If you do NOT have access to a smartphone or tablet, we recommend you read the instructions on using the CellarPass Responsive Check-In feature. Instructions for that program are available in the CellarPass Help Cente