Custom Cancellation Policies

This article shows you how you can create and manage custom cancellation policies and attach them to your reservation-based events.

This article shows you how you can create and manage custom cancellation policies and attach the policy to your reservation events.At the time of this writing, there is no support for creating and assigning a custom a custom cancellation policy for ticketed events.

Creating & Managing Cancellation Policies
CellarPass allows you to create and manage custom cancellation policies that can be customized to cover certain policies on a per event level. And with friendly fraud on the rise, we recommend that this is one of the best ways to a) scare people off that feel like they can take advantage of a possibly weak or vague cancellation policy and b) gives you a strong piece of evidence when a chargeback notification comes through.

We recommend that you create your own custom cancellation policies that work specifically to your event, making sure that it's clear when and when people cannot cancel their reservation or request a refund or exchange for a ticket purchase.

To make any of these changes, your User account must have the Administrator Role assigned.

1. Log into CellarPass backoffice by going to http://www.cellarpass.com/manage
2. In the left-hand main menu, select Content.
3. From the dropdown menu under Content, select Cancellation Policies
4. If you do not see a Cancellation Policy, click Add New Policy.
5. If there's an existing Cancellation Policy you would like to edit, click the Pencil icon to the left of the policy.
6. In the Policy Description enter the copy for the Cancellation Polciy.
7. In the Policy Name field, enter a specific description as this will be used in the list of Cancellation policies to choose from when assigning one to an event. Using something like Private Event may lead to confusion as you may have multiple Private Event policies.
8. Once you have completed the editing of the Cancellation Policy, click the Save button.
9. Lastly, complete one of the following next steps on how to assign a custom cancellation to your reservation-based events.

Custom Cancellation Policies (Reservations)
Now that you have created a custom Cancellation policy, the next step is to assign it to your event(s)

1. From the main menu, select Reservations.
2. From the submenu, select Create and Manage.
3. You will now see a list of your Reservation events. On the left, click the Edit button for the event you wish to assign the custom Cancellation policy.
4. On the Details tab, scroll down towards the bottom to location the Cancellation Policy dropdown. From the dropdown, select the policy you wish to use for this event.
5. Click the Save button.

Cancellation Policy (Ticketing)
CellarPass doesn't allow a custom cancellation policy for ticketed events as we wanted to make sure there was a clear and consistent message with any ticket purchase.

Current Cancellation Policy (updated 8/9/2018)
ALL SALES ARE FINAL Please be certain you can attend this event before making your purchase. This event is rain or shine and there will be NO REFUNDS or exchanges of purchased tickets. Questions about this policy must be made to the event organizer directly. Click the contact organizer button on the event page to view contact information.