Creating a Ticketed Event with Multiple Ticket Levels

You can create ticketed events for any type of event where you need to be able to control how many guests you would like to allow for capacity including multiple ticket levels.

General Details

1. Log into the CellarPass admin panel by going to https://www.cellarpass.com/manage
2. Click Ticketing from the left-hand navigation menu.
3. Select Events from the left-hand submenu.
4. Click Create Event button located in the top, right-hand corner.
5. Review and update the Event Organizer Name, Phone and Email Address.
6. Select the Start Date and Event Start Time, the End Date and Event Start Time.
7. Enter the Event Name.
8. Select an Event Category 1 and Event Category 2 that best fits the type of event you are hosting.
9. From the Attendance Mode, select whether the event is Online, Virtual or a Hybrid.
10. If the event is physical, you will be required to enter an address where the event will be held.
11. Enter Event Short Description that should be used for marketing your event.
12. Enter Event Long Description that covers all the details about your event.
13. Click Save.

Setting Ticket Levels

1. At the top of the page, select Tickets.
2. Enter a value of the total number of attendees in the Total Capacity field.
3. If you wish to limit the max number of tickets per order, enter a value greater than 0 in the Max Tickets/Order field.
4. Update the Ticket Level Name if you wish to use a different name than General Admission which is the default name.
5. Enter a Ticket Price.
6. If you are going to only have one ticket level, enter the same level you placed in the Total Capacity field into the Capacity field.
7. Click the Advanced button to view more of the advanced features of the ticket level. In this area you can control when tickets go on sale or off sale, max number of tickets per order, calculate sales tax and more.
8. Determine if you are going to issue tickets by Self Print, Will Call or you will Ship tickets to the buyer.
9. Click the Save button.
10. To add another ticket level, click the Add Ticket Level button.
11. Complete all the same details as you did in steps 4 - 9 above.

Using Private Ticket Levels

If you need to be able to offer access to specific customers to purchase ticket levels that are not available to others, you will use our Private Ticket Levels and Access Codes.

1. For the ticket level you wish to make private, click the Private checkbox.
2. Click the Save button.

Creating Access Codes

Access Codes are used to display private ticket levels to your intended audience.

1. Click the Marketing & Discounts tab.
2. Scroll towards the bottom of the page where you will find the Access Codes feature.
3. Click Create Access Code.
4. Enter an Access Code Name.
5. Set the limits for User per Event, Number of Orders, Number of Tickets, or Uses per Customer.
6. Set a Start Date and Start Time as well as an End Date and End Time.
7. Click the Save Access Code button.

Registration & Fulfillment

1. Clicking the Registration & Fulfillment tab gives you advanced features for your event.
2. Select the Sales Receipt Template you wish to use for this event.
3. Determine who on your team should be alerted when tickets are sold in the Internal Notification Admin Address field.
4. Determine who on your team should be alerted when a payout has been made to your company in by entering an email address in the Payout Email Notification field.
5. Determine which contact fields you would like each ticketholder to provide while purchasing tickets by selecting the radio buttons on each contact field.
6. To the right, be sure to check the box to the left of the Ticket Level that the Access Code will apply to.
7. Click the Save button.
8. You now have an Active Access Code that can be shared by using the Access Code URL. Clicking the Link button will copy the Access Code URL. This is the link you will want to include in your invitations. Doing so will display this private ticket level to your intended audience.

NOTE: There is no feature that will prevent anyone from sharing your Access Code, so we do NOT recommend you ever share the URL itself, always use a button with the URL as a link. This will greatly reduce the chances of someone sharing your Access Code URL.

Marketing & Discounts

1. The URL you will be using to promote your event will be displayed at the top of this page in the Live URL section.
2. Upload a banner image by clicking the Upload button and follow the prompts.
3. Upload a event listing image by clicking the Upload button and follow the prompts.
4. Click the Save button.

Publishing Your Event

Your event is just about ready to go. Return to the Event Details tab and change your event status to Published and click Save.

We always recommend reviewing all of your event details BEFORE sharing the links with anyone.