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  1. CellarPass
  2. Guest Services

Guest Services

This section contains helpful articles to assist guests with their reservation or ticket purchases.

  • Booking on Behalf of Others
  • I Cannot Locate My Tickets I Purchased for an Event
  • Frequently asked questions
  • Can I leave a review for a reservation or ticketed event?
  • Contacting Event Host- Ticketing & Passports
  • Can I buy tickets to any special events?
  • Can I get a refund on my ticket purchase?
  • How do I confirm my ticket purchase went through?
  • Can I change the information on my ticket after purchase
  • I don't recognize this CellarPass charge on my credit card statement
  • Where are my tickets & passports?
  • Locating My Ticket Purchase
  • Credit Card on File Guidelines
  • Why can't I book back-to-back reservations?
  • Why do you not have properties or events in all states?
  • I'm a hospitality professional, can I book on behalf of my guests?
  • Can I call CellarPass about my reservation?
  • Can I book a reservation directly with the property?
  • Why do some properties required a credit card to book?
  • How long does it take to receive a confirmation or purchase receipt email?
  • Why do I have to book reservations for your featured properties?
  • Can I cancel my reservation online?
  • Can I reschedule my reservation online?
  • Can I make changes to my reservation online?
  • Privacy Policy
  • How can I retrieve my lost password?
  • Does CellarPass protect my privacy and personal data?
  • Does CellarPass recognize when I'm a special club member with the property?
  • What do I do if I have forgotten which email address I used?
  • Managing Your CellarPass Guest Account
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