Guest Services
This section contains helpful articles to assist guests with their reservation or ticket purchases.
- Booking on Behalf of Others
- I Cannot Locate My Tickets I Purchased for an Event
- Frequently asked questions
- Can I leave a review for a reservation or ticketed event?
- Contacting Event Host- Ticketing & Passports
- Can I buy tickets to any special events?
- Can I get a refund on my ticket purchase?
- How do I confirm my ticket purchase went through?
- Can I change the information on my ticket after purchase
- I don't recognize this CellarPass charge on my credit card statement
- Where are my tickets & passports?
- Locating My Ticket Purchase
- Credit Card on File Guidelines
- Why can't I book back-to-back reservations?
- Why do you not have properties or events in all states?
- I'm a hospitality professional, can I book on behalf of my guests?
- Can I call CellarPass about my reservation?
- Can I book a reservation directly with the property?
- Why do some properties required a credit card to book?
- How long does it take to receive a confirmation or purchase receipt email?
- Why do I have to book reservations for your featured properties?
- Can I cancel my reservation online?
- Can I reschedule my reservation online?
- Can I make changes to my reservation online?
- Privacy Policy
- How can I retrieve my lost password?
- Does CellarPass protect my privacy and personal data?
- Does CellarPass recognize when I'm a special club member with the property?
- What do I do if I have forgotten which email address I used?
- Managing Your CellarPass Guest Account