Ignore Credit Card Requirement for $0.00 Reservations

There's an option you can select when you have a deposit policy that requires a credit card requirement in cases where grand total equals $0.00

Requiring a credit card to secure a reservation is a good policy to help negate "no shows", but when it comes to booking club members, there are times where you want to waive this requirement.

You can set each event to ignore the credit card requirement when the grand total of the reservation equals $0.00. This can be accomplished by either automating club member discounts or applying a promo code. Likewise, this can be setup to require a credit card in case you want a credit card required to be on file no matter what the grand total is.

To configure this feature, you will edit each Reservation-based event.

NOTE: You must admin-level access to CellarPass to complete these steps.  Also, remember that the $0.00 credit card rule does not apply to add-on items.  If an add-on item is added and is zero'd out via a back-office booking, a credit card will still be required.  Set the deposit policy to an option that does not require a credit card to process the reservation without one in this case.

1. Log into the CellarPass admin panel by going to https://www.cellarpass.com/manage
2. Click Experiences from the left-hand menu.
3. Select Events from the submenu.
4. Locate the event you wish to configure this feature and click the Name of the event to the left.
5. Scroll down near the Deposit Policy and locate the Ignore $0.00 Grand Total field.
   1. Check the box if you wish to NOT REQUIRE require the credit card when the Grand Total = $0.00
   2. Uncheck the box if you wish to REQUIRE the credit card when the Grand Total = $0.00.
6. When ready, click the Save button.
7. Repeat the same steps for any other event you wish to apply this rule to.