We have completed the scheduled platform update that introduced many enhancements, improved features and bug fixes throughout the ecosystem.
These release notes are designed to alert you of these changes and help you understand that some of benefits of the new features and improvements included in this release.
As with all release notes we distribute, we strongly recommend that you take a moment to review them and share them with your fellow team members.
Updated 3/9/23 9:32AM
NEW FEATURES
Today's update includes many new features designed to help you grow your business that we know you are going to be excited about.
- NEW! Product Manager on Business Page
You can now create and display products, assign them to Collections and have them displayed on your Business page. Learn how to display Products After a review with one of our team members, we will approve your Business page to display your Products menu. - NEW! Food Menu on Business Page
You can now setup your Add-Ons & UpSells to be displayed as Food menus on your Business page. Learn how to display Add-Ons & UpSells After a review with one of our team members, we will approve your Business page to display your Products menu. - NEW! Email Templates
Aa part of this upgrade, we have released over two dozen new designs for our email templates; from Forgot Password, Invite New User, Reminders (both RSVP and Tix), Abandoned Carts (both RSVP and Tix) and many others. This allows the remainder of our email templates to follow the same designs we recently implemented for Confirmations
ADMIN PANEL
Today's update includes some new features and bug fixes.
- REMINDER! Sharing of User Accounts
We have come across many cases recently where Admin accounts are being shared across the entire tasting room staff. This is not only not following PCI requirements and best practices, but is not condoned during our training sessions for security reasons. Every User that access the CellarPass admin panel must have their own login credentials as this not only helps us identify technical support issues, but Users can personalize their settings that may not work for all. There is no additional charge nor any limits to the number of Users, so follow best practices and invite others to use their own account to login. - UPDATED! Concierges Renamed as Hospitality Network
We are planning many major upgrades to our new Hospitality Network that will take place over the coming weeks. We have renamed Concierges (previously under Team) to Hospitality Network and have moved this to a new link within the Business section. We will be including additional information regarding these changes in an upcoming release, so stay tuned.
RESERVATIONS
Today's update includes some new features and bug fixes.
- NEW! Double-clicking with Single Reservations in Calendar
Today's update changes the double-click behavior in the Calendar when there's only one reservation booked against a timeslot. This will now open the standard modal window that shows the list of Reservations, allowing you to close the time slot, book against it or view any of the associated reservations. - FIXED! Concierges Receiving Copies of Confirmations
We found an issue that caused some confirmation emails to not be delivered to Concierges booking on behalf of their guests when booking through our website. This upgrade fixes this issue. - FIXED! Broken Links in Admin Copy of Confirmation
We found random cases where the links within an Admin copy of the Reservation Confirmation email were broken, but the copy sent to guests was not effected. This upgrade fixes this issue. - NEW! Rescheduling Reservations with Discounts Applied
If you reschedule a reservation into the same event, the modified reservation's discounts will be saved. However rescheduling into a different event, manually-applied discounts will not be applied automatically. - NEW! Manually Send Reminder Email
We have added a new option to the More Actions menu in the Reservation Details screen that will allow you to manually trigger the Reminder Email to be immediately sent to the guest's email address on file with the reservation. You can also select to send the Reminder to an alternative email address just as you can with Confirmations and Cancellations.
TICKETING
Today's update includes some new features and bug fixes.
- FIXED! Widget v3.02 Ticketed Event List
We found cases where not all events were included in the Ticketed Event widget. This has be fixed with today's release. This release also includes a link to a page that lists all your past public events. - UPDATED! Ticketed Event Pages
We've continued to optimize our Ticketed Events page. Today's update now includes a carousel that shows all of your other ticketed events.
CELLARPASS.COM
This release includes many improvements to our website.
- UPDATED! Business Pages
We have completely re-written the Business pages on our website. Business pages are now loading 6-8X faster than before, providing a better consumer experience and significantly improving our SEO score. - UPDATED! Regional Pages
We are in the process of completely rewriting and redesigning our regional pages which will provide performance enhancements and better delivery of content to visitors. - UPDATED! Featured Regions
We are in the early stages of upgrading and building out the following regions on CellarPass.com: Woodinville Wine Country, Walla Walla, Chelan, Leavenworth. Other regions under enhancements are: Mendocino, El Dorado, Paso Robles and Santa Barbara.
COMING SOON
We've got some other projects in the works that we will be sharing with you in the coming weeks.
- NEW! Interactive Regional Maps
We're currently alpha-testing our new regional pages that include an interactive map of the region. Filters have been added to be able to view availability based on party size, tasting fees and much more. Once this is moved into the beta stage, we will be sharing the details in upcoming release notes. - NEW! CellarPass Point of Sale (Codenamed Synergy Commerce)
For over two-and-half years, we've been working silently on the future of CellarPass and we're very excited to share with you. In Q2 '23, we are launching our own iPad-based Point of Sale that will transform how you manage tables, dining checks, sell wine & merchandise and much more. Download our 2023 Vision that covers CellarPass' early pioneering days of reservations, to the present and the near future. Come see us at WiVi in Paso Robles on March 29th. - UPDATED! Concierge Bookings
We are completely re-writing the user experience when booking on behalf of a guest, which is typically done by Tour Guides, Tour Operators, Hoteliers and personal assistance. We are renaming these features and will be sharing the details in upcoming release notes.
TRAFFIC STATISTICS
We know many of you have been concerned about reduced tourism traffic which is evident across all the regions we work in. Many factors are playing a role in this downturn; economy, weather, job security, seasonality and cost of living.
Many of the upgrades and optimizations to our entire website are netting all of you more bookings. Our conversion rate is up 16%, while revenue is up 17.8% with number of sessions up 4.3%. We expect additional search engine conversion over the coming weeks as Google indexes our new pages.
During our last few focus groups, guests continue to complain about the high cost of hotel stays and tasting fees which is causing them to change from weekend getaways to day trips and visiting less properties, averaging 3.4 properties per day, instead of 4.7 in 2022.
CellarPass' Cellar Scout program not only inspires guests to visit wine country, but is designed to have them visit at least 3 times per year. If your tasting room is looking for new guests, then we recommend you sign up for Cellar Scout as it's 100% free as part of your subscription. It takes just a few minutes to setup and you'll be welcoming our Scouts in no time.
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