Marking Reservation as No Show

Checking guests in is equally as important to reporting those guests that do not honor their reservations as CellarPass has a strict 3-strikes and you are out no-show policy.

We recommend waiting till the end of the day to mark Reservations as a No Show as there's times when a guest could be running very late, provide no notice and still arrive on the day they had planned. It's up to you whether you offer to reschedule the reservation as their new time or not honor the reservation due to capacity issues.

NOTE: You cannot mark a Reservation as No Show until their expected reservation time is in the past. This status update cannot also not be undone, so proceed with caution.

To mark a Guest as a no show, you have several options to choose from:

1. USING ADMIN PANEL
   1. Locate the Reservation in the Reservations Dashboard.
   2. Click on the Confirmation #.
   3. Select the More Actions menu on the far right.
   4. Select No- Show from the menu.
   5. From the popup window, select Report No Show.
   6. Doing so will update the Reservation record as No Show. By default the platform will send a notification to the Guest denoting such action.
   
   
2. USING GUEST LINK PRO
   1. Locate the Reservation on the left-hand side.
   2. Click on the Reservation.
   3. Doing so will display the RSVP Details view.
   4. Click the Confirmed button, doing so will show a status selection menu.
   5. Select No Show option.
   
   NOTE: There is no additional taps as the admin panel offers to mark a Reservation as No Show.
   
   
3. USING TABLEPRO
   1. Locate the Reservation on the left-hand side.
   2. Click on the Reservation.
   3. Doing so will display the RSVP Details view.
   4. Click the Confirmed button, doing so will show a status selection menu.
   5. Select No Show option.
   
   NOTE: There is no additional taps as the admin panel offers to mark a Reservation as No Show.