CellarPass Platform Updated | 10/17/22

October 17, 2022

Hello and thanks again for being a valued CellarPass community member!

We completed another update to our admin panel today that continues on our theme of improving the user interface to be more in tune with the next generation of CellarPass.

We understand that every feature in our admin panel is important to you- it's our goal to continue to innovate and improve our platform that will make your team more efficient while providing a competitive advantage over others.

For the past few major updates, we've been making some substantial improvements to existing features, interfaces and introducing new features that we know you will enjoy using. Today is full of new features!

NEW FEATURES

1. Redesigned Admin Welcome Page
   When you log into the Admin panel, you'll notice a major design of our "welcome" page:
   
   1. Quick Buttons to jump to other sections of our platform; Book, Sell, Search, Pro Tips, Support.
   2. What's New section to keep you informed of the new additions to our platform.
   3. Platform Updates section to provide you links to Release Note documents such as this.
   4. Become a Pro section is perfect for newbies or those that want to become power users.
   5. Get Started is designed to help guide newbies on what to get done first and how.
   6. Recent Bookings will show you the latest reservations that have been recently booked (RSVP Plan required)
   7. Recent Ticket Sales will show you the latest ticket sales (Requires Ticketed Event)
      
      
2. Redesigned Support Center
   We have recently redesigned our Support Center (click on the "Help Center" link in the top right) to give you more options on how to get the most out of your subscription.
   
   
3. Redesigned Admin Dashboard (Beta)
   We are completely transforming the Admin Dashboard to be just that, a view of your account, including vital data such as number of guests, revenue, reviews and much more. This is an area that you will see ongoing changes throughout the month of October and November, so stay tuned.
   
   
4. When new Admin Users have been created and authenticated, we will send an email the provides helpful information on getting the most out of your subscription, including how to request support, sign up for webinars and much more.

IMPROVED FEATURES

1. We have completely rewritten how images are uploaded to avoid server caching issues. If you upload an image, you should immediately see the updated version on our website.
   
   
2. The Communications Manager continues to receive redesigns and optimizations.
   
   
3. The web-based check-in interface design (Responsive Check-in) has been overhauled in this release.
   
   
4. The Ticket Orders view has been expanded to include Number of Tickets Sold, Total Sales, Sales Tax and Event Page views. 
   
   
5. The Ticketed Event Dashboard view now includes Number of Tickets Sold, Total Sales, Sales Tax and Event Page views for ticket sales recorded in the past week.
   
   
6. We have now included additional information regarding when a review has been sent to a guest related to their reservation and when they have completed the form within the RSVP details view.
   
   
7. This update includes a redesign of how we show "stars" related to your experience reviews. These are now in a "gold" color and will show "empty" stars if you receive a review of less than 5 stars. We have also moved the Event Date related to the review to the right of the number of stars you have received and now include "Verified Visitor on [[EventDate]].
   
   
8. We have made several improvements to our reservation checkout on CellarPass.com that provides more information on how guests can easily update their reservation online or contact you for assistance.
   
   
9. We have completely re-written our "Favorite" function which allows website visitors to "favorite" your business page or ticketed event. If they favorite either, they will receive an email alerting them of your new public ticketed event, encouraging them to buy tickets. We will be launching a marketing campaign to visitors to encourage them to take advantage of this new feature.

SERVICE AGREEMENT CHANGES

1. The refund structure for all ticketed events published after October 18th, 2022 has been updated. All ticket refunds will include the ticket price less the CellarPass fees which consists of the payment processing fee and the ticket service fees combined.
   1. If you are using the CellarPass Payment Processor, please note that these fees will be deducted from your final payout.
   2. If you are using Stripe credit card processing as your processor, these fees will be billed to your account. A valid credit card will be required to be on file to process any refunds.
      
      
2. REMINDER- Since October 1st, 2022, there will be a check-processing charge when your payout is processed via physical check. There's a $15 processing charge for amounts up to $4,999.99. For amounts >$5,000.00, there's a $25 charge. Payouts greater than $5,000.00 will be sent via USPS certified mail. Avoid the fee and get paid faster by choosing the Direct Payments option when creating your event or connect your event to a Stripe Business payment processing account.
   
   See your account manager for more information.

OTHER NEWS

Our executive team just returned from #Arival360 with some fantastic travel trend reports, insights for 2023 and a beta program with Google Things to Do which we'll be sharing more information about later this year.